Patient Appointment Policy
We are committed to providing high-quality dental care for all our patients. Unfortunately, up to 33% of our clinical time is lost each week due to patients failing to attend appointments or cancelling at short notice. This has significant impacts, including:
Remember: A missed appointment denies another patient the chance to receive care.
Did Not Attend (DNA) Policy
To minimise the impact of missed appointments, we have introduced the following policy:
Electronic Reminders
We offer up to two electronic reminders via text message or email to help you keep track of your appointments. To ensure you receive these reminders, please provide us with your most up-to-date contact details, including your mobile number and email address.
Important Reminder
As many practices in our area are no longer accepting new patients, missing appointments and risking deregistration could make it challenging to access alternative care.
Helpful Tips
Thank you for helping us provide timely and efficient care to all our patients. Your cooperation is greatly appreciated!