Your practice has adopted a new policy to help reducing appointment wastage as your practice loses hundreds of appointments every month because of the patients’ non-attendances.
Please try to arrive at least 10 minutes earlier than your scheduled appointment so you can fill out any necessary forms that may be required before your appointment. We usually send these documents to you electronically in advance of your examinations so you can fill them out online to save time.
Any patient that arrives more than 5 minutes late for their dental appointment may not be seen. If you think you are going to be late, please call your practice at your earliest opportunity to save you a wasted journey.
In this scenario, your appointment will be cancelled and considered as short notice cancellation.
You need to give at least 48 working hours’ notice to cancel or rearrange appointments.
If you fail to attend an appointment on two or more occasions because of non-attendance or short notice cancellation within 18 months, then your registration with the practice will be terminated.
You will then have no access to the services at your practice and you will need to find an alternative practice or re-join the practice as a private patient. Also, if you need to see the dentist for an emergency appointment, such as a toothache, then you will only be seen as a private patient for a fee of £50 payable in advance.
Failure to attend or late cancellations will cause your practice registration to be removed immediately.
It is important that you attend your practice for regular check-ups so that we can better monitor and help maintain your oral health. Attending the practice for routine check-up appointments are a condition of your registration with the practice.
If you do not attend the practice regularly or more than 2 years elapses between your appointments, then you will be deregistered at the practice and your place will be offered to another patient.
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