Careers at Smart Dental Care

Senior Dental Receptionist/Treatment Coordinator , Lisburn Dental Care, Lisburn, BT28

Are you an organised, friendly, and professional individual with experience in a dental or customer-facing healthcare environment? We are delighted to offer an exciting opportunity for a Senior Dental Receptionist/Treatment Coordinator to join our growing team at Lisburn Dental Care.

This is a key leadership role within the practice, ideal for someone confident in managing reception operations while supporting patients throughout their dental journey.

About Us

We are part of a well-established dental group with 100+ surgeries across 35 practices throughout Northern Ireland and the North West of England. We provide a full range of treatments, including general dentistry, NHS services, aligners, implants, cosmetic and restorative dentistry, all within modern, digitally equipped practices.

The Role

As Senior Dental Receptionist/Treatment Coordinator, you will take the lead in the daily running of the practice reception. You will play a vital role in patient care, treatment coordination, and practice performance.

• Full-time or part-time hours available
• Estimated start date: February 2026
• Working hours between 8:00am – 7:00pm
• Final working pattern to be agreed at the interview stage

Key Responsibilities

Reception & Appointment Management

• Welcoming patients and managing front-of-house operations
• Booking and coordinating appointments efficiently

Practice Administration

• Managing patient records and enquiries
• Ensuring smooth day-to-day practice operations

Treatment Coordination

• Supporting patients through consultations
• Explaining treatment options and associated costs
• Assisting with finance and payment plans

Financial Processes

• Handling deposits, private treatment payments, and finance systems

Leadership & Practice Support

• Taking responsibility for reception standards and workflow
• Supporting marketing initiatives, promotions, and open days
• Working closely with clinicians, management, and admin teams

What We’re Looking For

Experience:

• Previous dental sector experience preferred
• Will also consider strong customer-facing healthcare experience

Leadership Skills:

• Confident in overseeing daily reception operations

Communication:

• Professional, approachable, and patient-focused

Technical Skills:

• Comfortable using dental/medical software and Microsoft Office

Knowledge:

• Familiarity with implants, cosmetic dentistry, and aligners is desirable

Team Player:

• Reliable, positive, and committed to delivering excellent patient care

What We Offer

• Competitive Salary, dependent on experience
• Career Pathway & Progression within a large dental group
• Training & Development Opportunities
• Performance-Based Bonuses linked to private treatment uptake
• Modern Working Environment with up-to-date systems and technology

Ready to Apply?

If you’re looking for a senior, patient-focused role with long-term career potential in a supportive and professional environment, we’d love to hear from you.

Click ‘Apply’ to join Lisburn Dental Care as our Senior Dental Receptionist/Treatment Coordinator